How rankings work, who Maya is, and what everyone can expect when we connect a customer with a Top Rated pro.
The baseline uses Google ratings and review volume, with a small bonus after claim verification. Premium presentation does not change the ranking score. See our methodology for details.
Maya is our AI concierge. She answers the chat on every page and the phone at (813) 454-0813, around the clock. She helps customers find the right pro, helps business owners claim and polish their listing, and connects the two directly when a customer asks for a callback.
Maya passes your name, number and request to the Top Rated pro you chose (or the top rated available pro in the category). We ask every pro to respond inside your window: ASAP means within one business hour. If they do not, we check in with you and line up another Top Rated pro so you are never left waiting on a promise.
A timely response. Leads come to you free with the customer's name, number, request and timeframe, and we ask you to confirm once you have reached out. Maya follows up with the customer on every connected lead after the work happens, and that feedback protects the rankings for everyone. Repeatedly ignored leads stop coming.
Listings and claims are free. Early claimants receive Premium at no charge, a $297 value, after confirmation. No purchase is required.
We confirm through a channel only the owner controls: answering the business phone number on file, replying from the business website domain, or a direct conversation with our team. Until that check passes, listing details cannot be changed by a claimant.
Yes, instantly. Reply STOP to any text and you will never receive another. Every consent we collect is logged, and we only ever text people who explicitly agreed on our forms.
Yes. Searching, chatting with Maya, and requesting a callback from a pro all cost the customer nothing on America Top Rated.
Listings and claims are free. Early claimants receive Premium free after confirmation, a $297 value. Premium presentation is separate from the ranking score and does not buy a higher rank.
No. Google ratings and review counts are labeled separately. The Top Rated reviews section appears only when reviews submitted to Top Rated are available for display. An empty Top Rated review history does not mean a business has no Google reviews.
A Google search hands you a list and stops there. Maya actually contacts vetted, claimed pros on the customer's behalf and only connects the two once a pro accepts the job - there is no cost-per-click funnel or bidding war like Angi or Thumbtack in between, and a lead is never sold to multiple competing contractors at once.